CleveraHome

How do we ship?
All orders are delivered via Aramex Store-to-Door, a reliable door-to-door courier service. Once your order is dispatched, Aramex will deliver it straight to your address — no collection required.

How long does delivery take?
Orders are delivered within 8–11 business days from the date your order is confirmed. Please note that business days exclude weekends and public holidays.

How will I know my order has shipped?
Once your order is dispatched, you'll receive a confirmation email with your Aramex tracking number. You can use this to track your delivery at aramex.com.

Do you deliver nationwide?
Yes! We deliver to all major cities and towns across South Africa. Delivery to remote or outlying areas may take slightly longer than the standard timeframe.

What if I'm not home?
Aramex will attempt delivery and leave a notification if no one is available. Please ensure someone is available at the delivery address, or provide a suitable alternative address (such as a workplace) at checkout.

Something went wrong with my delivery?
If your order hasn't arrived within 11 business days or there's an issue with your delivery, please contact us and we'll follow up with Aramex on your behalf.

📧 cleverahomesupport@gmail.com
🌐 cleverahome.co.za

Changed your mind? No problem. You have 14 days from the date your order is delivered to return it. Just make sure the item is unused, in its original packaging, and you have your proof of purchase handy.

How to return something: Email us at cleverahomesupport@gmail.com with your order number and reason for return. We'll get back to you within 2–3 business days with instructions. Please don't send anything back before hearing from us.

Who pays for return shipping?

• If the item is faulty or we sent the wrong thing — we cover it.
• If you changed your mind — return shipping is on you.

When will I get my refund? Once we receive and inspect your return, we'll let you know within 5 business days. If approved, your refund goes back to your original payment method within 7–10 business days.

What can't be returned?

• Used, installed, or assembled items
• Items without original packaging or proof of purchase
• Custom or special-order items
• Opened hygiene-sensitive products (e.g., pillows, mattress toppers)
• Items marked "Final Sale"

Got a faulty item? Contact us within 14 days of delivery and we'll repair, replace, or refund it — no hassle. Under South African law, all products also carry a 6-month warranty against defects.

Item arrived damaged? Let us know within 48 hours of delivery with photos and we'll sort it out.

Need help? 📧 cleverahomesupport@gmail.com 🌐 cleverahome.co.za

Who are we? CleveraHome is an online retail store based in South Africa, selling kitchen gadgets and home goods. By using our website and placing an order, you agree to the terms below.

Placing an order: When you place an order with us, you're making an offer to purchase. We'll confirm your order via email — that's when the agreement between us is formed. We reserve the right to cancel any order if a product is out of stock, incorrectly priced, or if we suspect fraudulent activity.

Pricing & payment: All prices are listed in South African Rand (ZAR) and include VAT where applicable. We reserve the right to update prices at any time. Payment must be made in full before your order is dispatched.

Delivery: Orders are delivered via Aramex Store-to-Door within 8–11 business days. For full details, please refer to our Shipping Policy.

Returns & refunds: We offer a 14-day return window on eligible items. For full details, please refer to our Return & Refund Policy.

Your responsibilities: Please ensure your delivery address and contact details are accurate at checkout. CleveraHome is not liable for delays or failed deliveries caused by incorrect information provided by you.

Intellectual property: All content on cleverahome.co.za — including images, logos, and text — is the property of CleveraHome and may not be copied or used without our written permission.

Limitation of liability: CleveraHome will not be held liable for any indirect or consequential loss arising from the use of our products or website, beyond what is required under South African consumer law.

Governing law: These terms are governed by the laws of the Republic of South Africa, including the Consumer Protection Act (CPA) and the Electronic Communications and Transactions Act (ECTA).

Need help? 📧 cleverahomesupport@gmail.com 🌐 cleverahome.co.za